Most systems seem to have a “History” feature… I could not find it on Zendesk. I was surprised when I discovered it was called “Events” instead.
Do you think a rename from Events to History would be a good idea?
Most systems seem to have a “History” feature… I could not find it on Zendesk. I was surprised when I discovered it was called “Events” instead.
Do you think a rename from Events to History would be a good idea?
Users are missing change history (called “events” in the ticket screen).
Is it possible to show the ”Total support hours online and available” in the below report?
Note: If the agent is not online for 40 hours a week then there’s a problem.
Can you consider a public suggestions site you can vote on?
E.g. UserVoice.com
On Invixium | Access Rule we have “Biometric + PIN”…
Can we also have “Biometric or PIN” so if our fingerprint will not work we have a backup option?
Zendesk only has an extension for Dynamics 2011.
I expect to see 2 more options: “Dynamics 2016” and “Dynamics 365”.
ZenDesk IOS app chats – How do I see the history of chats and review my guys’ conversations?
Help me see how many of each is turned on:
Eg.
Like the red notifications you see on an iPhone:
I have more than 4 people to get back to…. So please give me the ability to mark a message as “unread” …
Or even better “star” a message like WhatsApp:
Or give me categories like outlook.
Sorry I’m just forgetful. 🔥
1. Why is this notification for a team shown in the “Activity” and not the “Teams” group
2. Why do we have the “Activity” tab at all? I don’t think it’s needed.
3. Furthermore, do we even need the “Teams” tab. I don’t think so, I’d like them all together like Skype