- English generally works well in WeChat, but help me understand “Services Messages”
Figure: “Service Messages” should definitely be sent in English
Use English for “Services Messages”
Author: Adam Cogan
Rename from Events to History
Most systems seem to have a “History” feature… I could not find it on Zendesk. I was surprised when I discovered it was called “Events” instead.
Do you think a rename from Events to History would be a good idea?
Can we have change history on the user screen?
Users are missing change history (called “events” in the ticket screen).
Can we have the ”Total support hours online and available” in the weekly report?
Is it possible to show the ”Total support hours online and available” in the below report?
Weekly Email Report – New field needed?
Note: If the agent is not online for 40 hours a week then there’s a problem.
Have a public suggestions site people can vote on
Can you consider a public suggestions site you can vote on?
E.g. UserVoice.com
Can we have “Biometric OR PIN”?
On Invixium | Access Rule we have “Biometric + PIN”…
Can we also have “Biometric or PIN” so if our fingerprint will not work we have a backup option?
Why only “Microsoft Dynamics 2011”?
Zendesk only has an extension for Dynamics 2011.
I expect to see 2 more options: “Dynamics 2016” and “Dynamics 365”.
How do I see the history of my guys chats and review them?
ZenDesk IOS app chats – How do I see the history of chats and review my guys’ conversations?
Show me what’s turned on
Help me see how many of each is turned on:
Eg.
- Lighting (11)
- Comfort (5)
Like the red notifications you see on an iPhone:
I need to know what I haven’t done
I have more than 4 people to get back to…. So please give me the ability to mark a message as “unread” …
Or even better “star” a message like WhatsApp:
Or give me categories like outlook.
Sorry I’m just forgetful. 🔥