Some images in Zendesk tickets show stretched on less wide screens. The steps that caused this behavior were:
- Created task in zendesk portal
- Snagited screen
- Pasted image in the task
Figure: Images stretched looks bad
It’s likely caused by the fixed height inline style generated by Zendesk:
<img src="https://ssw.zendesk.com/attachments/token/NKM3Ck5tkGrw8yWISCS7ZRKBd/?name=inline975827286.png" >data-original-height="275" data-original-width="847" style="height: 275px; width: 847px" naptha_cursor="region">
Zendesk support – links don’t work.
Figure: Can’t click on a link
Reported at: https://support.zendesk.com/hc/en-us/requests/3468127
1) I see this view is fixed. Obviously, I mustn’t have permissions to change it. It would be a nice UX to have a menu item to ‘View | Email the view owner’. That would enable you to request a change to the view. E.g. Sort order change
2) It would also be nice to have a menu item ‘View | See view owners/creator’’ to know who can edit the particular view. Also would like the ability to see the last person who has modified the view
3) It would be nice to see the current sorted column. Either bold the column or add an icon in the column header
Another iOS issue. Seems to be a bug.
Figure: Bad experience on my iPad – The image doesn’t display on the iOS app (see the hyperlink)
Figure: Good on my PC – The image does display in Outlook
Most systems seem to have a “History” feature… I could not find it on Zendesk. I was surprised when I discovered it was called “Events” instead.
Do you think a rename from Events to History would be a good idea?
Users are missing change history (called “events” in the ticket screen).
Is it possible to show the ”Total support hours online and available” in the below report?
Weekly Email Report – New field needed?
Note: If the agent is not online for 40 hours a week then there’s a problem.
Zendesk only has an extension for Dynamics 2011.
I expect to see 2 more options: “Dynamics 2016” and “Dynamics 365”.
ZenDesk IOS app chats – How do I see the history of chats and review my guys’ conversations?