I add people into Teams calls all the time and I switch devices during group calls often. No problems.
There is a problem on an individual call and I believe there is a nasty scenario that the other person experiences when I change devices. The other person accepts the new call from me and then they have a:
Phantom call – this new call is going on fine, but they are seeing the call on hold call
I then typically hang up from the old device (that says on hold) and now they can hear me but see nothing else reflecting on their side. This is a security risk. If I was to go on mute and just listen the other party would not know!
…Right now I am in a call (with a person called Jernej K) and the Teams | Calls list does not reflect my current call… it would be handy to show that person at the top eg. Jernej K (your current call)
…For this current example, when I call him from another device (say my current ipad battery is low or the camera is temporarily not working until a reboot) it would be good to clean up the current experience.
Currently he receives another call from me and answers it like normal.
Then he sees the existing call is ‘On hold’ (but he can hear me fine).
On my end I see the current call… and the old device has that call ‘On hold’ so I naturally hang up the call from the original device (eg. iPad with low battery), the ‘On hold’ call disappears on the other’s side and the call is still active.
When this happens, he can’t see the call and there is no visual indication for it (eg. if I was to go mute, I can hear him but he doesn’t know he’s still on a call). 💥
Note #1: *IMPORTANT* His current status in a Teams is showing as “In a call” instead of “In a meeting” (so there is a way he could detect the phantom call).
Note #2: I was using 3 iOS devices and a Surface Laptop and the other person (Jernej K) was using a PC (Windows Desktop client). We were able to replicate this every single time in various setups.
I’d like to talk about this new feature … aka Network Device Interface for video recordings.
At SSW we have 3 guys who run SSW TV (a youtube channel for .NET and Azure devs) so we are all excited about the new NDI feature – this was released in Microsoft Teams a week ago (September 2020).
We also run 6 .NET + Azure User Groups around Australia and China and it has been really hard during COVID-19 to run these live. We have been pre-recording the sessions and then pretending they are live and it has worked. That said, it is not at all the same as a live event.
Therefore I am certain NDI It is going to help us so much. I want to share our first experience from our first live event using NDI. We were able to run a free event with 5 speakers and it went well from my side. Afterwards this was sent to me from one of the SSW TV engineers who ran the event using the new NDI feature of Teams.
The experience was mixed. When it works the feature allows me to really pull off a broadcast level show (without very expensive specialist hardware).
You can see below the multi view and picture in picture (of 5 speakers) that I was able to create. Each person on the call is an individual input much like a normal camera, so I’m able to do the same things as if I had a real in-studio multi-camera setup (like you would see on the news or big broadcast shows).
So in theory this should be excellent, but there are some issues that are essentially deal-breakers.
Firstly, the general reliability. In the image below you can see one of the sources has changed from the person’s camera to a Teams logo. This must be a Teams bug.
For some reason the input randomly does this with some people and not others. It happened during our stream with the screenshare input (a big deal this is the most important thing I want to output).
In other tests, this hasn’t happened at all, so it seems to be random. It can’t be blamed on networking issues because technically the NDI output is still active, because if it wasn’t, you’d be seeing a black screen.
Secondly, I love that I can bring in the screen share as its own source, as I can do lots of funky looking things like the picture in picture. However, my second issue is to do with the screen sharing output. That massive Microsoft logo watermark in the top right is extremely intrusive and ruins the shot. For some reason, it only appears over the screen share output, which makes no sense to me since the majority of screen shares will be Windows-based machines where their branding is clearly visible. This is completely unnecessary and ruins what is otherwise a super useful feature of Teams.
> Teams released an update with NDI integration. I’m finding that in a scheduled teams meeting, there’s a god awful watermark in upper right corner over NDI
This will need to be fixed in order for us to use this. It’s not just distracting, it’s actually ruining the user experience because it covers the content (e.g. Visual Studio coding and PowerPoints etc.). SSW is an enterprise customer and this just seems entirely unnecessary. Even if it’s an extra charge, the option should be there to remove it.
NDI (Network Device Interface) is great… For those that don’t know it is an open standard invented by NDI.tv | Your Official Destination for All Things NDI® Microsoft Teams has now started to bring this to the masses!
Well done for beating Zoom ⭐
I seriously hope Microsoft keep the quality higher than the Zoom team can.
My questions and suggestions:
For a company, it is not on by default until the System Administrator enables that… I’d love to know if it was purely for privacy reasons. I would prefer it on by default to increase adoption.
For a user, it is not on by default in the app, and when you turn it on…. It turns off when you leave Teams! So next time I open Teams I have to turn on NDI again. That seems like a bug to me.
I assume NDI uses up some background processing when in use – I think I see the CPU work harder when connected to an NDI device of my TV guys. I love to see a quality option E.g. NDI quality: High | Normal | Low
Make the UX easy. Relocate the NDI setting so it is simple to access. Currently, you need to go to Profile | Settings | Permissions | NDI It should be as easy as sharing your screen and sound. When you share your screen there is a checkbox to share audio being “Include Computer Sound”. Copy that UX. E.g. so when you turn on your camera, add a checkbox to “Share with NDI” or put it in the “…” menu (see image below)
Microsoft Teams suggestion – Help me find the highlight and font color
I expect no-one uses these 2 buttons regularly like they do in Outlook and Word. Therefore I think if you look at the current status of usage, these icons would not be used that much. If you were to change them to look just like Microsoft Word I’d bet the usage figures would go up.
Please consider using the same colour on the highlight and font colour icons