I felt like wasting my time with all these pop-ups since only a fraction of the calls we receive are from clients or serious leads.

For most of the calls received, no CRM action is needed because it’s a telemarketer, a recruiter, a wrong number, or a non-client. I would also have preferred if instead of a whole new window, a small alert appeared in the task tray… which if clicked would then open the CRM window, so you could choose when to use it, instead of having it forced upon you every time.

I found the forced-opening of new CRM tabs every time anyone answered the phone was intrusive. Ideally, the pop-up would only open for the individual answering the call.