Help me customize Access Package emails

By Warwick Leahy in Identity Governance, Microsoft 0 Comment

SysAdmins find it a lot of work maintaining permissions to resources like Azure.

Both Devs and SysAdmins love Identity Governance and in particular Access packages as resources are now more secure and quicker for to grant access to.

❌ Access Package requests do not show the product or user in the email subject. If subjects contained the same details it would be easier to quickly see who is requesting lots of access on a regular basis.

Suggestion:

  • Email subject – At a minimum add the product name and the user to the subject. Give the ability to fully customize it.
  • Email body – Give the ability to edit text
❌Bad Example – See the red box – This subject should be customizable

Help Me View “My Access” approval details directly

By Warwick Leahy in Identity Governance 0 Comment

When it comes to software, user experience is paramount. One area that could benefit from improvement is the way we handle ‘My Access’ approvals.

Current Experience

When someone requests access, the recipient gets a detailed email with a neat table. This table clearly shows who requested what access and their reasons for doing so.

Figure: Access request shows reasons

Room for Improvement 

However, when it comes to approval notifications, the details are missing. The recipient only knows that the access was approved but doesn’t see who approved it or why. To find this information, they have to click a link and navigate through the history to locate the specific approval.

Figure: Approval email doesn’t show who approved it and why they approved the access

Suggestion 

It would significantly enhance the user experience if the approval email could directly provide these details, similar to the access request email. This change would offer users a consistent experience, reduce the number of steps to find information, and increase overall efficiency.