Some images in Zendesk tickets show stretched on less wide screens. The steps that caused this behavior were:

1. Created task in zendesk portal
2. Snagited screen
3. Pasted image in the task

Please fix.

It’s likely caused by the fixed height inline style generated by Zendesk:

<img src="https://ssw.zendesk.com/attachments/token/NKM3Ck5tkGrw8yWISCS7ZRKBd/?name=inline975827286.png" >data-original-height="275" data-original-width="847" style="height: 275px; width: 847px" naptha_cursor="region">

Most systems seem to have a “History” feature… I could not find it on Zendesk. I was surprised when I discovered it was called “Events” instead.

Do you think a rename from Events to History would be a good idea?

• We can’t remove the “## – Please type …”
• The “Task description” is limited
• We don’t have enough control over the Task description (ticket.description includes author, date and text).
  It would be great to have two extra options:
  • ticket.description.body
  • ticket.description.header

  

Users are missing change history (called “events” in the ticket screen).

Is it possible to show the ”Total support hours online and available” in the below report?

Note: If the agent is not online for 40 hours a week then there’s a problem.

Zendesk only has an extension for Dynamics 2011.

I expect to see 2 more options: “Dynamics 2016” and “Dynamics 365”.