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Help me understand how ‘Delay Send’ works

By Adam Cogan in Outlook 0 Comment

I often have problems giving specific feedback on Microsoft products and this example in Microsoft Outlook is an example.

Delay Send has been a feature I have used since I think the first version back in 1996.

Today I am sending emails to a co-worker at SSW on a Saturday and I see this cool new feature.

I think WOW! And I use it and think this Insight work Microsoft has done is super cool. ⭐

So I wonder how this works and look at “Delivery Options” and then I see this field is out of sync…

  • I think to myself that the old feature I use is client side.
  • I guess the new feature I am trying is server side.
Figure: BTW if I check off that check box “Do not delivery before” it sends the email immediately BAD BUG!!!

So I read the help and am not enlightened. ☹️

Figure: I’d love an “Advanced Help” link to the Microsoft Doc article. If a lot of people are clicking “Advanced Help” it might indicate that the help isn’t quite enough

So let’s tell Microsoft I didn’t like it.

I click “Not useful” and nothing obvious happens (see below image) 

Suggestions:

  • I expect to see a red icon and a text field appear
  • I expect to be able to tell Microsoft why it is not useful.
  • I expect to get a URL that I can track the issue. This could be a nice integration point into Microsoft Rewards
Figure: If giving negative feedback, I would feel more heard if the down thumb went red. At least resize the icon to 3 times bigger so I know it was clicked

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