Most systems seem to have a “History” feature… I could not find it on Zendesk. I was surprised when I discovered it was called “Events” instead.
Do you think a rename from Events to History would be a good idea?
Most systems seem to have a “History” feature… I could not find it on Zendesk. I was surprised when I discovered it was called “Events” instead.
Do you think a rename from Events to History would be a good idea?
Users are missing change history (called “events” in the ticket screen).
Is it possible to show the ”Total support hours online and available” in the below report?
Note: If the agent is not online for 40 hours a week then there’s a problem.
Can you consider a public suggestions site you can vote on?
Eg. UserVoice.com
On Invixium | Access Rule we have “Biometric + PIN”…
Can we also have “Biometric or PIN” so if our fingerprint will not work we have a backup option?
I felt like wasting my time with all these pop-ups since only a fraction of the calls we receive are from clients or serious leads.
For most of the calls received, no CRM action is needed because it’s a telemarketer, a recruiter, a wrong number, or a non-client. I would also have preferred if instead of a whole new window, a small alert appeared in the task tray… which if clicked would then open the CRM window, so you could choose when to use it, instead of having it forced upon you every time.
I found the forced-opening of new CRM tabs every time anyone answered the phone was intrusive. Ideally, the pop-up would only open for the individual answering the call.
Zendesk only has an extension for Dynamics 2011.
I expect to see 2 more options: “Dynamics 2016” and “Dynamics 365”.
ZenDesk IOS app chats – How do I see the history of chats and review my guys’ conversations?