I’m not sure if you’ll agree with this but I thought I’d pass it on.

My personal assistant Joanna is reluctantly moving off Skype.

What should her first experience be? Should ‘Chat’ have a list of names even before chatting to anyone?

She just pinged me and said:

Okay, I’ve switched from Skype to Teams. I’ve been added to the team called “SSW”. When I go to chat to someone, I expect to see all the people in those teams. I feel like I am starting afresh and almost need to add all my Skype contacts again manually. This is not the starting experience I expected.

Figure: Joanna’s first experience is this… no names…