Do you agree that products always have room for improvement?
"Every day there are little things in software that we find annoying. Some write books about it, like Annoyances.org, but I thought this site would be more constructive.
BetterSoftwareSuggestions.com is proudly maintained by myself and the developers at SSW."
At SSW we are rolling out the use of the Approvals App with Teams to get requests approved through the organization. I love how easy it is to create templates and use them to submit requests. Previously we were using emails to manage these approvals, so another benefit is a reduction of noise across our collective inboxes.
Once an approval is submitted there is no way to alter the data. While this makes sense for requests that have been approved, it would be great if we could edit requested approvals prior to being approved. Currently, the only way we can do this is submit another request which means manually entering all information again which takes time.
Send another request with the updated information.
❌ This can be time consuming if multiple edits need to be made
❌ Copying information to another request can be error prone
❌ Approval system gets polluted with duplicate requests
Suggestion:
Add the ability to edit an approval request prior to it being approved.
This would include changing the approver (if the template allowed the user to select approvers)
Figure: Lack of an option to edit an approval requestFigure: Only able to edit approvers during request creationFigure: Viewing details of an approval request after it’s sent
Every company has the need for requests to be approved. We’ve found that the Microsoft Teams Approval App works well, but only in simple cases. It is easy to create templates and use them to submit requests.
When companies switch from emails to a centralized structured approval, processes improve, and emails are reduced.
Senior Management are often responsible for approving most requests and as such can have a large backlog of requests to approve. In order to help approvers action the most important requests I would like to see the following enhancements:
Allow Priority to be set in Custom Approval Templates – ideally the priority level would be set in the Custom Approval Template, and not able to be changed by the user making the request.
The ‘Request title’ field is not enough. We need another column called ‘Approval Template Type’.
We can sort on the column titles, but we need the ability to filter by Priority and Approval Template Name
Figure 1: Approval Hub – Can see Priority and Title, but not Request TypeFigure 2: Not able to filter by Priority and/or Request TypeFigure 3: We are able to configure priority for basic requests, but NOT able to do this for Custom Request Templates. We need access to this field in Custom Request Templates.Figure 4: Why are there only two priorities? We would like to have 3 levels (for example, similar to how Outlook works (see below))Figure 5: In Outlook we have 3 priorities. For consistency, we would like 3 priorities in the Teams Approval App also.
I work in the China office, and we keep reverting to WeChat because it offers this feature which is super useful. It is missing from Teams.
I want to be able to forward a group of messages in my private chat with someone else not in the chat. This often happens when a problem comes up in the discussion and I realized I have already discussed a similar issue. Therefore, I want to share a section of my chat history to them quickly.
❌ My current workarounds: Option 1: Copy + paste the messages one by one to the other chat. Option 2: Take a long screenshot of the chat history and share the image.
✅ Suggestion: Allow people to cherry-pick messages in their chat and forward them in a bundle.
❌ Figure: I want to forward just the section in the red box to someone else (but I don’t want to share irrelevant information about my annual review)✅ Figure: WeChat lets me combine and forward selected messages
More importantly the page’s content is pretty bad, i.e. it shows different sections and even different content compared to the mobile app.
Figure: This is the SharePoint “Home page” and it needs improving – make it consistent with the mobile app
I would love to see the same categories described above in Suggestion #1 (i.e. Sites, People, then Files).
In short, the content should be the same – whether I use the browser or mobile app (e.g. today even just the Frequent Sites I see on the browser and on the mobile app are different – how??).